Policies

Policies

Straightforward policies designed for a smooth and stress-free stay.

Check-In / Check-Out

  • Check-in: From 14:00
  • Check-out: By 12:00 noon
    Early check-in and late check-out may be available upon request and subject to availability.

Identification & Age

  • A valid government-issued photo ID or passport is required at check-in.
  • The minimum age for check-in is 18 years.

Deposits & Payments

  • A credit card or cash deposit is required upon arrival to cover incidentals.
  • Accepted payment methods include major credit cards and cash in local currency.

Smoking Policy

  • Designated smoking and non-smoking rooms are available.
  • Smoking is permitted only in designated outdoor areas.

Pet Policy

  • Pets are not allowed at the property.
  • Service animals may be accommodated upon request and prior confirmation.

Cancellation Policy

  • Flexible and non-refundable rates are offered.
  • For flexible bookings, cancellations are generally allowed up to 48 hours before arrival without charge.
  • Late cancellations or no-shows may incur a fee equal to one night’s stay.
    (Policies may vary by room type or booking channel—always confirm at the time of reservation.)

Accessibility

  • Accessible rooms and pathways are available.
  • Elevators and ramps provide access to key areas of the resort.
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